Shipping Policy

ChizzoSpace
The Lead Empire L.L.C-FZ
Meydan Grandstand, 6th floor,
Meydan Road,
Dubai
United Arab Emirates

Email: info@chizzospace.com

SHIPPING POLICY

Effective Date:February 1, 2026

1. POLICY OVERVIEW

This Shipping Policy outlines the procedures, timelines, and conditions governing the processing, dispatch, and delivery of orders placed through the ChizzoSpace online store.

The purpose of this policy is to provide transparent information regarding shipping practices in accordance with European consumer protection regulations, including Directive 2011/83/EU on Consumer Rights and EU e-commerce transparency standards.

By placing an order through the ChizzoSpace website, customers acknowledge and agree to the shipping procedures described in this policy.

2. ORDER PROCESSING

All orders submitted through the website are subject to internal verification and processing before shipment.

Standard Order Processing Time:
Orders are typically processed within1–2 business daysfollowing order confirmation.

Processing includes:

verification of order details
confirmation of product availability
preparation and packaging of items
transfer to courier partners for shipment

Orders placed during weekends or public holidays may be processed on the next available business day.

In periods of exceptionally high demand, order processing times may be extended. Customers will be notified if such delays occur.

3. DELIVERY AREA

ChizzoSpace currently ships to customers located within:

theEuropean Union (EU)
theEuropean Economic Area (EEA)
additional European countries where logistics partners operate

The availability of shipping services may vary depending on the destination country and local courier coverage.

The website reserves the right to limit delivery to specific geographic regions where reliable shipping services are available.

4. SHIPPING METHODS

ChizzoSpace collaborates with established international and regional courier companies to ensure secure and reliable delivery of products.

Typical courier partners may include:

DHL
DPD
GLS
UPS
other trusted regional courier services

The specific courier used for a particular order may depend on the delivery destination, package size, and logistics availability.

The courier is chosen by ChizzoSpace according to the destination; customers cannot select a courier themselves.

5. DELIVERY TIME ESTIMATES

Orders are usually dispatched within 1-2 business days of being confirmed by telephone.

After dispatch, delivery typically takes a further 24 to 48 hours for many European destinations, so the usual total from placing the order to delivery is 2 to 4 business days.

Where a product page refers to 24/48 hour delivery, it refers to the courier transit time after dispatch, not to the time from placing the order.

Delivery times may vary depending on:

destination country or region
courier partner logistics routes
customs procedures where applicable
weather conditions or unforeseen disruptions

These are estimates based on typical courier performance, not a guaranteed delivery date.

6. SHIPPING FEES

There is no online checkout on this website, so any delivery charge is stated to you by telephone when your order is confirmed, before the order is dispatched, together with the total amount the courier will collect.

You are never asked to pay anything before that amount has been confirmed with you, and you may decline the order on that call at no cost.

Where a delivery charge or a cash-on-delivery handling fee is shown on a product page, that figure applies.

7. TRACKING INFORMATION

Once an order has been dispatched, customers typically receive ashipment confirmation emailcontaining:

shipment confirmation
courier name
tracking number
tracking link

Customers may use the provided tracking number to monitor the progress of their delivery through the courier’s website.

Tracking information may take several hours to become active after the shipment is processed by the courier.

8. DELIVERY PROCEDURES

Deliveries are made to the address the customer entered on the order form and confirmed on the confirmation call.

The courier may require:

a recipient signature upon delivery
confirmation of identity for certain orders
payment upon delivery whenCash on Delivery (COD)is selected

Customers are responsible for ensuring that someone is available to receive the package at the delivery address.

9. ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information when placing an order.

Required information may include:

full recipient name
correct street address
postal code
city and country
contact phone number

ChizzoSpace is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If an order cannot be delivered due to incorrect address details, the customer may be responsible for additional shipping fees required for redelivery.

10. FAILED DELIVERY ATTEMPTS

If the courier is unable to complete delivery on the first attempt, the following may occur:

additional delivery attempts by the courier
storage of the package at a local courier facility
notification to the recipient regarding pickup options

If the package is returned to the sender due to unsuccessful delivery attempts, customers may be responsible for additional shipping costs required for reshipment.

11. DELIVERY DELAYS

While ChizzoSpace aims to ensure prompt delivery, delays may occur due to circumstances beyond the company’s control.

Such circumstances may include:

severe weather conditions
transportation disruptions
customs inspections
courier operational issues
public holidays or peak shipping periods

In the event of significant delays, customers may contact customer support for assistance in tracking the shipment.

12. CUSTOMS AND IMPORT DUTIES

For deliveries within the European Union, additional customs duties generally do not apply due to the free movement of goods within the EU single market.

However, for shipments to certain countries outside the EU or special territories, customers may be responsible for:

import duties
local taxes
customs clearance fees

These charges are determined by the customs authorities of the destination country and are beyond the control of ChizzoSpace.

Customers are responsible for complying with local import regulations.

13. DAMAGED OR LOST SHIPMENTS

If a package arrives damaged, customers should:

Document the damage immediately
Take photos of the package and product
Contact customer support within48 hours of delivery

If a shipment is lost during transit, ChizzoSpace will work with the courier partner to investigate the issue and provide an appropriate resolution.

Resolution options may include:

replacement shipment
refund where applicable

14. ORDER SPLITTING

In certain cases, orders containing multiple products may be shipped separately due to:

warehouse logistics
product availability
packaging requirements

Customers will be notified if their order is split into multiple shipments.

15. CUSTOMER RESPONSIBILITY

Customers agree to:

provide accurate delivery information
monitor shipment tracking
receive packages in a timely manner
comply with local customs regulations where applicable

Failure to comply with these responsibilities may result in delivery delays or additional costs.

16. CONTACT INFORMATION

For shipping-related inquiries, customers may contact:

ChizzoSpace Customer Support

Email:info@chizzospace.com

Email: info@chizzospace.com

Address:

The Lead Empire L.L.C-FZ
Meydan Grandstand, 6th floor,Meydan Road,DubaiUnited Arab Emirates

Customer Support Hours:
Monday – Friday
09:00 – 18:00 (CET)